Cebu Pacific (CEB) has announced the cancellation of additional flights to and from General Santos City on June 11, 2026, as the airline continues to grapple with severe disruptions caused by the magnitude 7.8 earthquake that struck off the coast of Mindanao.
The airline issued Advisory No. 3 at 5:00 PM on Wednesday, June 10, 2026, disclosing that five round-trip routes — covering both Cebu and Manila connections to General Santos — have been taken off the schedule for the following day.
The advisory affects thousands of passengers booked on affected routes and comes as Cebu Pacific continues to assess the full extent of operational disruptions triggered by one of the most powerful seismic events to hit the Mindanao region in recent memory.
Five Round-Trip Routes Grounded on June 11
According to the advisory posted by Cebu Pacific on June 10, 2026, the following flights scheduled for June 11 have been cancelled:
- 5J 251/252: Cebu – General Santos – Cebu
- 5J 991/992: Manila – General Santos – Manila
- 5J 993/994: Manila – General Santos – Manila
- 5J 995/996: Manila – General Santos – Manila
- 5J 997/998: Manila – General Santos – Manila
The cancellations cover one Cebu-based round-trip route and four Manila-based round-trip routes, all serving General Santos City (Francisco B. Reyes Airport), which serves as one of the primary aviation gateways to southern Mindanao.
Cebu Pacific noted that affected passengers have already been notified via email and directed to the airline's Manage Booking portal to select from available remediation options.
Magnitude 7.8 Quake Disrupts Mindanao Air Operations
The flight cancellations are a direct consequence of the magnitude 7.8 earthquake that struck off the coast of Mindanao, the exact timing of which triggered a cascading effect on aviation operations across the southern Philippines.
A seismic event of this magnitude — classified as a major earthquake on the Richter scale — is capable of causing significant structural damage, triggering tsunami alerts, and prompting precautionary shutdowns of critical infrastructure including airports and air traffic control facilities.
Cebu Pacific described the situation as "developing," indicating that further flight changes remain possible as authorities continue to assess ground conditions in Mindanao. The airline said it would provide updates as the situation evolves.
Three Passenger Options Available Through Manage Booking Portal
Cebu Pacific outlined three options for passengers whose flights have been cancelled, all accessible through the Manage Booking portal at cebupacificair.com/manage-booking:
Free Rebooking: Passengers may rebook their flights at no additional fare difference, provided the new travel date falls within 30 days of the original flight date. If the rebooked travel falls beyond the 30-day window, the applicable fare difference will be charged.
Travel Fund: Passengers may opt to store the ticket amount in a virtual CEB wallet, which can be used for future flight bookings or to pay for ancillary services such as additional baggage allowance or seat selection.
Full Refund: Passengers are entitled to a full refund of their ticket value should they choose not to rebook or retain the amount as travel credit.
Cebu Pacific has urged all affected passengers to update their contact details through the Manage Booking portal to ensure they receive timely email notifications regarding further flight updates and reminders.
Passengers Urged to Monitor Flight Status in Real Time
Given the fluid nature of the situation, Cebu Pacific has strongly advised all passengers — including those not yet notified — to actively monitor the status of their flights through the airline's dedicated flight status page at cebupacificair.com/flight-status.
This precautionary measure is particularly important as the airline acknowledged that "some flight changes may continue to take place" beyond those already announced in Advisory No. 3, given the ongoing assessment of conditions at affected airports and surrounding areas in Mindanao.
The airline also reminded passengers to ensure their contact information is current in the Manage Booking system so that automated email alerts can reach them promptly in the event of additional schedule changes.
Cebu Pacific Support Channels for Affected Travelers
For passengers seeking assistance or clarification beyond the self-service portal, Cebu Pacific has made the following support channels available:
- Online Chat Support via the official Cebu Pacific website
- Official Facebook Page of Cebu Pacific Air
- Official X (formerly Twitter) Account of Cebu Pacific Air
The airline has not indicated a specific timeline for the restoration of full flight operations to General Santos City, noting only that it is "working towards normalizing operations as soon as possible."
Advisory No. 3 Signals Escalating Disruptions Since the Quake
The designation of this release as "Advisory No. 3" signals that the June 11 cancellations are part of an expanding series of operational disruptions that Cebu Pacific has been managing since the magnitude 7.8 earthquake struck off Mindanao.
Previous advisories issued by the airline in the hours following the seismic event had already flagged earlier rounds of cancellations and schedule adjustments. Advisory No. 3 represents the latest — and most expansive — round of cancellations publicly disclosed by the carrier as of 5:00 PM on June 10, 2026.
The escalating number of advisories reflects both the severity of the earthquake's operational impact and the logistical complexity of resuming normal flight operations in areas where airport safety assessments, air traffic protocols, and ground handling readiness must all be confirmed before regular service can resume.
Cebu Pacific said it would continue to issue updates as warranted by developments on the ground in Mindanao and at affected airports across its network.
In its closing statement, the airline appealed to passengers for "patience and understanding" as it works to restore normal operations across its Mindanao routes.
Photo credit: Photo courtesy of Cebu Pacific Air